Me and my husband have used the Deliverance oil treatment and conditioner in the past and are happy with the products. I recently reached out for advice on pregnancy hair fall and received a very prompt and helpful advice on what may help. I've got the full wash day set now and hope it will help my hair. I found that I had to wash 4 times in order to take off the oil treatment which was unusual but it could be the London water, my other natural shampoo didn't do any better. That said, I love the conditioner also, it had a lovely geranium smell and doesn't leave the hair weighted. My hair also feels very soft and nourished after the treatment. I'm very glad a friend recommended this brand for hair fall treatment and I can only recommend! Thank you for your kind customer service and fast delivery too!